Refund Policy
Last updated: 18 Oct 2025
We want you to get value from LeadSnipper. This policy explains how refunds work for subscriptions, usage-based credits, and bulk email services.
Subscriptions
- Monthly/annual subscriptions renew automatically unless cancelled before renewal.
- We do not provide refunds for partial billing periods after renewal.
- If you cancel, you retain access until the end of the current billing period.
Usage-based credits
- Purchased credits are non-transferable and non-refundable once used.
- Unused promotional credits may expire as communicated in the offer.
- We may, at our discretion, credit your account if a platform error caused failed jobs.
Bulk email service
- Email credits and campaign packages are non-refundable once campaigns have been sent or emails have been delivered.
- Unused email credits may be carried forward to the next billing period or expire as specified in your plan.
- If emails fail to send due to a platform error, we will credit your account for the failed sends at our discretion.
- Email warmup and deliverability optimization services are non-refundable as they are ongoing services.
- Refunds for email service issues must be requested within 7 days of the incident with supporting documentation.
Unintended charges or errors
If you believe you were charged in error, contact us within 7 days at billing@leadsnipper.com with details (account email, date, amount, and description). We’ll investigate and respond promptly.
EU/UK consumer rights
If applicable consumer laws grant you withdrawal or refund rights, we will honor those rights in addition to this policy.
How to request a refund
Email billing@leadsnipper.com from your account email and include your invoice number. Most requests are resolved within 5–7 business days.
Contact
Questions about this policy? Email hello@leadsnipper.com.